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BIKE RACK KING

A Systems King Inc. Website
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  How-To's

Website instructions and information concerning:
Shipping costs, Ordering, Contact, and other areas of interest on our website.

How to get Shipping Costs?
How to contact our offices?
How to place an order online?
How to place an order by telephone?
What form of payment is accepted?
Which state is Bikerackking.com located?
How to get Information?
How to get Warranty on Products?
How to get Exchange or Returns?
Policy

How to get Shipping Costs?
Start the order by selecting the "ORDER NOW" Button, and add the item or items to the shopping cart. Use the Secure Checkout Button then enter your address including a valid email address because your invoice goes to that email address listed. After you select the continue button, you will get the total costs including the shipping costs. You then have the option to complete your order by paying with Credit Card, Western Union or check. If you are shipping to an alternate address from your billing address, having that address listed with your bank will expedite the processing of your order.
You can also call our offices at (407) 977-3116 to get costs, however, it is much faster by using the above method.

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How to contact our offices?
Contact our offices through telephone (407) 971-0111 or by email. We can show you pictures through our online support which makes it a much faster response and many technical and informative questions are addressed there. You can also go to our Contact Page where you can email the department you need, see telephone numbers or use the online chat.

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How to place an order online?
Locate the product or products you need and start the order by selecting the "ORDER NOW" Button, and add the item or items to the shopping cart. Use the Secure Checkout Button then enter your address including a valid email address because your invoice goes to that email address you enter. (We do NOT sell or use your emails addresses for unsolicited email so no need to worry about getting spam). Select the continue button and you will get the total costs including the shipping costs. At this point you have the option to select your method of payment which includes, Visa, MasterCard, American Express, Discover, Western Union and Check or Money order. Our system verifies billing and shipping addresses so we ask that you enter the information the way it is listed with your bank. If we need to contact you we will call by telephone or email so please be sure to have a valid telephone number and email address on your order. Orders are processed and shipped within 24-48 hours otherwise we will contact you immediately.

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How to place an order by telephone?
Locate the product or products you need and call us at (407) 971-0111.
If you are unable to locate what you need call us and we will assist you in locating and selecting the product you need.

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What form of payment is accepted?
We accept the following methods of payment, Visa, MasterCard, American Express and Check. Local Orlando area customers can come in to our offices and pay by cash or any of the above payment options.

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Which state is Bikerackking.com located?
We are located in Central Florida, Orlando area, call us at (407) 971-0111.

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How to get additional information?
Please browse the website to make sure that you have viewed all available information.
If you have not found the information you need, email us with your request and our representatives will send you the requested information. If you need verbal clarity or information, you can also call us at (407) 971-0111.

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How to get Warranty on Products?
Bikerackking.com will handle warranty issues concerning products purchased within 30 days of purchase. After 30 days, warranty issues should be forwarded to the manufacturer or manufacturers of the product or products. All the manufacturers will handle warranty issues with proof of purchase.

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How to get Exchange or Returns?
Did you receive a damaged or defective item?
Please contact us by replying to your original email Invoice stating what the damage or defect.
we will then exchange or replace the product at our cost.

Did you receive an incorrect item or an item that was not ordered?
Please contact us by replying to your original email Invoice stating which product you received and what it should have been.
If the error was ours, we will exchange the product at our cost.

Did you receive an item that you just didn't want again?
Please contact us by replying to your original email Invoice stating that you want to return the product.

Full details of our policy is at POLICY DETAILS

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